Terms and Conditions for Support Technician
Last updated: December 2025
HOM ROOT
TERMS AND CONDITION FOR SUPPORT TECHNICIAN (T&C)
THIS DOCUMENT IS AN ELECTRONIC RECORD GENERATED PURSUANT TO THE INFORMATION TECHNOLOGY ACT, 2000, AND THE RULES AND REGULATIONS FRAMED THEREUNDER, AS APPLICABLE. FURTHERMORE, THIS ELECTRONIC RECORD COMPLIES WITH THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS CONTAINED IN VARIOUS OTHER STATUTES, AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
HAVEN EDGE REALTY (hereinafter referred to as "HomRoot," the "Company," "us," "we," or "our") hereby stipulates that it provides technology-based services and functions strictly as an intermediary for the purpose of facilitating the following: (i) the arrangement of on-demand home services provided by Support Technicians, and (ii) the facilitation of home services and general repair and maintenance services, which services are rendered by third parties through the Platform via Support Technicians (collectively, "Support Services"). The aforementioned services, together with other associated support activities, including but not limited to payment collection offered by Homroot, shall be collectively referred to as the "Services" and are provided exclusively by means of the Company's proprietary website and the mobile application designated as "Homroot" (collectively, the "Platform").
The Services are offered and provided exclusively by independent third-party technicians, service providers, or other similar professionals who elect to offer such Services through the Platform (hereinafter individually and collectively referred to as the "Support Technician(s)" or "you").
It is hereby expressly clarified that within the State of Gujarat, Homroot functions exclusively as a demand generation platform for the purpose of enabling lead generation for Support Technicians, who shall then offer and provide Home Based services directly to the respective customers.
Based upon the representations and warranties provided by the Technician, the Company has agreed to list the individual Technician on the Platform and enable the Technician to provide the Services through the Platform in accordance with the terms and conditions set forth herein and any other policy, agreement, or document made applicable or executed by the Technician for the purpose of providing the Services (collectively, the "T&Cs"). These T&Cs shall govern the relationship between the Technician and the Company throughout the provision of the Services. By signing up or registering on the Platform and offering to provide any Services, the Technician acknowledges that they have read and fully understood these T&Cs and agrees to be legally bound by them, without any limitation or qualification. If the Technician does not agree with these T&Cs, the Technician must not sign up or register on the Platform or offer any Services.
Your use of and access to the Platform is expressly conditioned upon the unconditional acceptance of all the terms, conditions, and notices contained within these T&Cs and the Privacy Policy (which is incorporated herein by reference). This requirement extends to any and all subsequent amendments or modifications made by the Company at its sole discretion and posted on the Platform from time to time.
These T&Cs (Terms and Conditions) explicitly and expressly supersede all prior agreements, arrangements, and understandings, whether oral or written, entered into with you regarding the subject matter herein.
GENERAL ATTANDENTS OF THE SUPPORT TECHNICIAN
In relation to your access and utilization of the Platform to provide the Services, you hereby covenant and agree to the following legally binding terms:
1. Age and Capacity. For the purpose of registration and account creation on the Platform and the subsequent provision of the Services, you confirm that you are at least eighteen (18) years of age.
2. Legal Eligibility. You are not restricted, enjoined, or prohibited by any legal, regulatory, judicial, quasi-judicial,orotherauthorityfromaccessingthePlatformorfromprovidingtheServices,includingentering into any transactions contemplated through the use of the Services.
Compliance. You shall provide the Services solely as permitted by and in strict accordance with these T&Cs (Terms and Conditions) and all applicable laws, statutes, and regulations.
3. Authorization for Verification. By using the Platform and offering the Services, you expressly authorize HomRoot, whether directly or indirectly through designated third parties, to collect information about you and conduct any necessary inquiries, including police verification and background checks, to validate your identity, all in accordance with our Privacy Policy. You confirm that you have read the Privacy Policy to understand how we collect, process, and share your information, including personal information and sensitive personal data or information (collectively, "Information").
4. Accuracy of Information. When providing any Information to HomRoot, you shall ensure such Information is exclusively true, accurate, current, and complete. You understand and acknowledge that the responsibility to provide correct Information, including all necessary contact details, bank account particulars, and other data required in connection with the Services, rests solely with you. You must exercise all due caution to ensure the Information provided is free from all mistakes and errors. The Company shall not be responsible for verifying the accuracy of the Information provided by you.
5. Binding Obligation. You affirm that these T&Cs impose valid and legally binding obligations upon you and are fully enforceable against you.
REGISTRATION ON AND OPERATION OF THE PLATFORM
1. Eligibility and Warranties: To be eligible to offer the Services on the Platform, you must satisfy the established onboarding criteria and furnish all documents requested by HomRoot in accordance with applicablelawandHomRoot’sinternalpolicies,ensuringcontinuous compliancetherewith. Specifically, you hereby represent, warrant, and covenant to HomRoot that:
a). You possess the requisite work experience as specified by HomRoot.
b). No legal proceedings are currently pending against you, nor have you been convicted in the past two (2) years of (a) Visit to work under the influence of drugs or alcohol; or (b) any cognizable offense under the Code of Criminal Procedure, 1973, including, but not limited to, fraud, sexual offenses, unauthorized use of a motor vehicle to commit a cognizable offense, or any crime involving property damage, theft, acts of violence, or acts of terror.
2. Account Creation and Information: You are required to register on the Platform and establish an account ("Your Account") by providing accurate Information as requested during the registration process.
3. Identity Verification and Suspension: HomRoot may require additional Information or documents that permit us, directly or indirectly through third parties, to reasonably identify you, confirm your right over your digital assets (e.g., email address), or verify your information against third-party databases. HomRoot reserves the right to immediately terminate, suspend, or limit your access to the Platform in the event we are unable to obtain or verify such Information.
4. Account Security and Liability: You bear sole responsibility for maintaining the confidentiality of Your Account credentials (including username and password) provided upon registration. The Company is not liable for any loss you may incur as a result of unauthorized use of Your Account by a third party, regardless of your knowledge.
5. Activity Responsibility: You agree to accept full responsibility for all activities originating from or occurring within Your Account. You shall establish and maintain reasonable security procedures and controls, including the selection of robust passwords, to restrict access to the credentials and Information of Your Account to unauthorized individuals. Your credentials include all login details to Your Account and to any third-party account used to access the Platform.
6. Security Breach Notification: You shall immediately notify HomRoot upon having any reason to believe that your login credentials have been compromised or that the password is being or is likely to be used in an unauthorized manner.
7. Limitation of Liability (Security): HomRoot shall not be held liable for any breach of security or unauthorized use of Your Account.
8. Service Request and Solicitation ( "Rise Request" ): The Company shall receive the customer's service request made on the Platform ("Rise Request") and forward it to you through the Platform, or via such other manner as determined in Homroot’s sole discretion. The Support Technician is strictly prohibited from accepting a booking through street hailing or other external means while actively utilizing the Platform.
9. Service Modification and Master Services: The Company reserves the right to discontinue existing or introduce new modes of Service Requests and/or methods for providing Services. In the context of Master Services, the Support Technician is strictly prohibited from tampering with, damaging, opening, or performing any action on the customer's property that is not specifically and expressly permitted during the course of providing the Services.
10. Consent to Call Monitoring: The Company may monitor and record calls made by you to customers for the explicit purpose of training, improving customer care services, and enhancing complaint handling. You hereby provide your unconditional consent for such monitoring and recording.
11. Software Liability: The Company will not be liable for any loss or detriment incurred by you resulting from your failure to download and use the correct and compatible version of the HomRoot mobile application.
12. Communication Consent: You agree that HomRoot (either directly or indirectly through its affiliates or third parties) may communicate with you in connection with the Platform or the Services, through electronic means (e.g., push notifications), phone calls, WhatsApp messenger application, email, or in writing via other modes.
HOMROOT UNITS
(i) Homroot may, in its sole discretion, offer promotional codes that may be redeemed for credits, other features, or benefits related to the Services and/or Support Services (or Master Services), subject to any additional terms that may apply to the promotional code (“Homroot Units”).
(ii) You agree that (i) you shall use Homroot Units in a lawful manner, and only for the purposes specified by such Homroot Units; (ii) you shall not duplicate, sell, or transfer the Homroot Units in any manner (including by posting such codes on a public forum) unless you have Homroot’s express prior written consent to do so; (iii) Homroot Units may be disabled by Homroot at any time for any reason without any liability to you; (iv) Homroot Units are not valid for cash; and (v) Homroot Units may expire prior to your use.
(iii) Homroot may, at its sole discretion, provide onlycertain users with Homroot Units that mayresult in different amounts charged for the same or similar services obtained by other users.
(iv) Homroot reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Homroot Units, by you or any other user, if Homroot reasonably determines or believes that the use or redemption of the Homroot Units was in error, fraudulent, illegal, or in violation of the applicable Homroot Unit terms or these T&Cs.
(v)HomRoot Units refer to the virtual working credits or service access units made available by the Company for use by registered Service Technicians on the Platform, either for (i) enabling them to perform Support Services or (ii) for listing and responding to service requests. The purchase of such Units by Service Technicians shall be entirely optional and shall be subject to the pricing, terms, and conditions solely determined by HomRoot at its absolute discretion. HomRoot reserves the unconditional and exclusive right to modify, revise, suspend, or discontinue the issuance, sale, or utilization of such Units at any time, with or without prior notice, and without incurring any liability whatsoever to any Technician or third party in connection therewith. The pricing of Units shall be fixed, revised, or withdrawn exclusively by HomRoot, and no Technician shall claim any vested right or expectation regarding the continuity, availability, or pricing of such Units.
SUPPORT TECHNICIAN CONDUCT AND OBLIGATIONS
1. Service Request Acceptance and Denial: The Support Technician shall not reject confirmed Service Request(s) from a customer, except when deemed absolutely necessary and/or under exceptional circumstances, the acceptance of which rests solely with the discretion of HomRoot. In the event of repeated or consistent denial of Service Requests, HomRoot reserves the right to take appropriate action, which may include the suspension or permanent deactivation of Your Account and the termination of these T&Cs.
2. Reputation and Legal Compliance: The Support Technician must refrain from any action that the Company reasonably believes to be disreputable or capable of damaging the Company’s reputation. Furthermore, the Support Technician must strictly comply with all applicable laws, statutes, and regulations of the Republic of India.
3. ProhibitionsRegardingthe Platform: Inrelationto the Platformand itsoperation, the Support Technician expressly agrees to the following prohibitions:
a. Unauthorized Use: Not to authorize any other individual or entity to use Your Account or your personal identity on the Platform.
b. Account Transfer: Not to assign or otherwise transfer Your Account to any other person or legal entity.
c.Unlawful Use:Nottousethe Platformforanyunlawfulorfraudulent purpose,includingbutnotlimited to sending or storing any unlawful material.
d. Nuisance: Not to use the Platform in a manner that causes nuisance, annoyance, or inconvenience to any customer, HomRoot, or any other person.
e. Intoxicants Policy (Zero Tolerance): Not to consume alcohol or drugs, or be under the influence of drugs or other illegal substances, prior to or during the provision of Services. HomRoot maintains a zero-tolerance policy regarding the use of drugs, alcohol, intoxicants, or illegal substances by any Support Technician. Customers mayreportanysuchbehaviortoHomRoot,uponwhichstrictactionwillbetaken, including, but not limited to, the suspension of your Services/Your Account while under investigation, and subsequent termination.
f. System Interference: Not to impair the proper operation of the network or Platform, and not to use any device, software, routine, file, tool, or technology—including any viruses, trojan horses, worms, time bombs, or cancelbots—intended to damage, interfere with, or affect the functionality of the Platform, or to surreptitiously intercept or expropriate anysystem, data, or information in connection with the content hosted on the Platform.
g. Infrastructure Overload: Not to take any action that imposes an unreasonable or disproportionately largeloadontheinfrastructureassociated withthePlatform,includingbutnotlimitedtodenial-of-service attacks, "spam," or any other unsolicited overload technique.
h. Platform Damage: Not to attempt to damage the Platform in any manner whatsoever.
i. Content Reproduction: Not to copy or distribute any content available on the Platform without explicit prior written permission from the Company.
j. Unauthorized Devices: Not to use the Platform with an incompatible or unauthorized device.
4. Prohibited Content and Transmission: In addition to the foregoing covenants, the Support Technician is strictly prohibited from uploading, displaying, sharing, hosting, publishing, or transmitting any Information on the Platform that:
a. Ownership: Belongs to another person or entity to which the Support Technician does not have any right whatsoever.
b. Offensive/Unlawful Material: Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, constitutes an online game that causes user harm, or is otherwise unlawful in any manner whatsoever, or promotes enmity between different groups on the grounds of religion or caste with the intent to incite violence.
c. Intellectual Property: Infringes any patent, trademark, copyright, or any other proprietaryrights of any third party.
d. Harm to Minors: Harms minors in any way or is harmful to a child.
e. Commercial Content: Includes any unauthorized commercial material or content, including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services.
f. Misinformation: Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information that is patently false, untrue, or misleading in nature, or in respect of any business of the Central Government, is identified as fake, false, or misleading by such fact check unit specified by the Government.
g. Impersonation: Impersonates another person.
h. Malware: Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource.
i. Sovereignty and Security: Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offense, or prevents investigation of any offense, or is insulting to any other nation.
j. Non-Permissible Gaming: Is in the nature of an online game that has not been verified as a permissible online game.
k. Gaming Promotion: Is in the nature of an advertisement, surrogate advertisement, or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game. l. Violation of Law: Violates any law for the time being in force.
a) Termination for Non-Compliance: The Company reserves the right to immediately terminate the use of the Platform by the Support Technician if the Support Technician fails to comply with any of the rules stipulated in Clauses III.3 and III.4 above (referencing the preceding section of the T&Cs).
b)Maximum Operating Hours: The Support Technician is strictly prohibited from operating on the Platform for more than ten (10) hours in a single calendar day and must observe a mandatory break of ten (10) hours before the subsequent login to the Platform and offering the Services.
c) Consent to Verification: The Support Technician consents to provide all necessary identity documents to the Company for the purpose of police verification and background checks, to be conducted directly by the Company or indirectly through a third party appointed by the Company.
d)Mandatory Training: The Support Technician shall mandatorily undergo an induction training program of fifteen (15) hours prior to onboarding with the HomRoot Platform and agrees to participate in any other training programs, including refresher training, as required by applicable law or as deemed necessary by HomRoot.
e)Mandatory Medical Examination: The Support Technician shall not be allowed to operate without first undergoing a complete medical examination, including an eye check-up, conducted through a medical institution prescribed by the Company. The cost of such medical check-up shall be borne by the Company.
f) Spot Checks: HomRoot or its authorized personnel may undertake periodic spot checks of the Support Technician to verify and ensure strict compliance with these T&Cs and all applicable laws.
L) Clarification Regarding Scope of Normal Service:-For the avoidance of doubt, the Normal Service shall be construed as a visit solely for the purpose of problem identification and suggestion provision by the Service Technician. Any further engagement, subsequent work, material procurement, or additional charges requested by the Service Technician is solely dependent upon the will and requirements of the Customer, and the Company bears no responsibility or role subsequent to the initial problem identification. Should the Customer desire further assistance after the Service Technician identifies the problem, the final decisions must rest with the Customer. Any further charges, material costs, or other requirements specified by the Service Technician must be verified by the Customer. Furthermore, prior to opting for the Service Technician, the Customer is mandated to verify whether the Service Technician’s work is provided with or without material included.
(m) Scope of Company Charges:-For the avoidance of doubt, Homroot’s charges to the Customer are exclusively for the Normal Service, and are subject to and in accordance with Clause (L) of this Section.
4. The Customer shall ensure that a minimum of two (2) persons belonging to the Customer are present at the property at all times during the technician’s visit.
In the event that fewer than two (2) Customer representatives are available at the property, the technician shall not enter the premises. If the technician chooses to enter the property without the required presence of two (2) Customer representatives, HOMROOT shall not be legally liable or bound for any act, incident, damage, loss, or dispute arising from such entry.
All responsibility in such circumstances shall rest solely with the Customer and/or the technician.
PAYMENT TERMS
1. Company Fees (Excluding Gujarat): Excluding the State of Gujarat, the Company (Homroot) retains the sole discretion to charge any fees to the Support Technician, as updated on the Platform from time to time. Such fees shall be subject to all applicable taxes.
2. Customer Convenience Fee: Homroot shall charge a convenience fee to customers in consideration for facilitating the Services through the Platform.
3. Fare Collection and Adjustment (Excluding Gujarat): For all Indian states excluding the State of Gujarat, the Support Technician hereby authorizes Homroot to collect the service/visit fee (the "Fare") from the customers on behalf of the Support Technician. In the event the Fare is collected in cash by the Support Technician fromthe customer, the portion of the Fare that represents the convenience fee component due to Homroot from the customer for providing the Platform and associated services shall be immediately adjusted against any amounts due to be settled with the Support Technician by Homroot.
4. The Support Technician shall pay Homroot a non-refundable marketplace facilitation fee of as shown on platform per service visit for each customer engagement facilitated through the platform. Such fee represents consideration for the use of Homroot’s digital marketplace and does not create any employer–employee, agency, partnership, or joint venture relationship between Homroot and the Support Technician.
5. Homroot reserves the right to revise the marketplace facilitation fee from time to time upon prior notification through the application or other electronic means.
MUTUAL REPRESENTATIONS, WARRANTIES AND COVENANTS
The Support Technician and the Company (Homroot) hereby mutually represent and warrant the following covenants:
(a) Each party possesses all requisite power and authority necessary to deliver and perform the obligations imposed herein;
(b) The execution and performance of these obligations do not and will not violate any provision of any existing agreement, law, rule, regulation, order, or judicial pronouncement applicable to that party; and
(c) Neither party has been convicted by any court in India or any other country of any crimes, including, but not limited to, those involving moral turpitude.
Support Technician Exclusive Representations, Warranties, and Covenants
The Support Technician further and separately represents, warrants, and covenants the following:
a. Authority and Instrument Use: They possess the requisite authority or assignment to provide Home Support Services, and there are no restrictions concerning the use of the Required Instruments that will hinder the Support Technician from the performance of the Services or using the Platform.
b. Compliance with Law and Licenses: They possess all rights, licenses, and permits as may be required under applicable laws to perform the Service in accordance with these T&Cs. Furthermore, they are in compliance with the Contract Labor (Regulation & Abolition) Act, 1970, the Food Safety and Standards Act, 2006, and any other applicable laws (including rules, regulations, and orders notified thereunder) required to be complied with by a provider of the Services.
c. Criminal Background Check: At the time of onboarding with the Platform, they have not been convicted within the preceding two (2) years for an offense committed under the influence of alcohol or any cognizable offense under the Code of Criminal Procedure, 1973, or the Indian Penal Code, 1860 (as may be applicable), including, but not limited to, fraud, sexual offenses, use of a motor vehicle to commit a cognizable offense, a crime involving property damage or theft, acts of violence, or acts of terror.
d. Professional Demeanor: They will provide the Services in a courteous and professional manner, consistent with the reasonable expectations for a service provider.
e. Appearance and Hygiene: They will, at all times while undertaking the Services, maintain the dress, appearance, and hygiene codes reasonably expected from a service provider.
f. Quality of Service: They will perform their obligations with promptness and utilize reasonable care and skill, in accordance with the standards of diligence, care, skill, quality, and integrity reasonably expected of an experienced and reputable provider of the Services.
g. Company Specifications: They will provide Services in strict accordance with all specifications that may be prescribed and formulated by the Company from time to time.
h. Standard Operating Procedures (SOPs): They will strictly adhere to all standard operating procedures (SOPs) and policies that may be prescribed and formulated by the Company from time to time.
i. Prohibition of Weapons: They will not carry any weapons, firearms, ammunition, explosive devices, or dangerous substances during the performance of the Services.
j. Prohibition of Extra Compensation: They will not seek any extra monetary compensation from the customer for the completion of Services by way of tips or otherwise, except when the customer has specifically opted for a Master Service.
k. Prohibition of Fraudulent Activity: They will not commit any fraud while providing the Services or otherwise commit any act or omission intended to gain undue advantage, including, but not limited to: intentionally falsifying Information; accepting Service Requests without the intent to complete or provide the Services; provoking customers to cancel for fraudulent purposes; claiming fraudulent fees or charges; intentionally requesting, accepting, or completing fraudulent or falsified Service Requests; deliberately increasing the time or damaging existing condition for fraudulent purposes or otherwise; claiming to complete a delivery without ever servicing; retaining all or a portion of an item or not working properly; actions intended to disrupt or manipulate the normal functioning of the Company’s Platform, including manipulating phone settings to prevent the proper functioning of the Platform and the GPS system; or falsifying documents, records, or other data for fraudulent purposes; creating improper duplicate accounts; or any other fraudulent, negligent, or unlawful activity in contravention of the intent of these T&Cs, the permitted scope of Services, or applicable laws.
l. Any form of videography, photography, audio recording, or digital documentation by a Service Technician at the Customer’s premises or work site without the prior explicit consent of the Customer is strictly prohibited. HomRoot does not authorize or endorse any such recording activities undertaken independently by Service Technicians. In the event that any Service Technician engages in unauthorized videography, photography, or digital exploitation — including but not limited to sharing, publishing, transmitting, or otherwise disseminating such content — the entire liability, responsibility, and consequences arising therefrom shall rest solely and exclusively with the concerned Service Technician. HomRoot shall bear no liability or responsibility, whether direct or indirect, civil or criminal, for any damages, loss of privacy, or reputational harm resulting from such misconduct. The Company reserves the right to suspend or permanently terminate the access of any Service Technician found violating this clause and to report the matter to law enforcement authorities where necessary.
m. Personnel Limitation: They will not allow more than one (1) person at the customer's property, unless permission for a second person is explicitly granted by the customer.
n. Traffic and Road Safety: They will adhere to all applicable laws relating to road safety, including abiding by traffic signals, speed limits, and such other norms or rules applicable for plying the vehicle on the road.
o. Efficiency and Timeliness: They will perform each Support Service and all related work in the most efficient manner possible and will make best efforts to complete the work within the prescribed timelines.
p.Customer Safetyand Privacy: They will ensure that the safetyand privacyof the customer are not compromised at any time during the Service.
q. Reporting of Illegal Activities: They will immediately report to Homroot if any illegal or prohibited services are being provided by the customer or if the customer requests them to perform any illegal or prohibited act.
r. GST Status (Unregistered): Their total earnings for any given financial year do not exceed INR 20,00,000 (Rupees Twenty Lakhs), and they confirm that they are an unregistered GST service provider.
s. GST Status Notification: They will promptly inform the Company in the event their total earnings exceed or are expected to exceed INR 20,00,000 (Rupees Twenty Lakhs) in a single financial year.
v. Any workplace, site, or property that falls within, or is designated as, a property owned, managed, or controlled by the Government of India, any State Government, or any related public authority, defense establishment, or restricted zone shall require prior written permission from the authorized person, department, or entityresponsible for such premises before any entry or activity is undertaken by a Service Technician. It shall be the sole and exclusive responsibility of the Service Technician to obtain such written authorization prior to entering or performing any work within the specified area. HomRoot shall not be liable for any legal, civil, or criminal consequences, penalties, or actions arising from the Technician’s failure to obtain the necessary permissions. Further, no videography, photography, or any form of recording shall be conducted within such sensitive or restricted zones without explicit written approval from the competent authority. Any violation of this clause shall be treated as a serious breach of conduct, leading to immediate suspension or termination of the Technician’s Platform access, and may attract legal consequences under applicable laws.
RELATIONSHIP BETWEEN THE PARTIES
The Support Technician shall operate as, and maintain the status of, an independent contractor. The relationship between the Company (Homroot) and the Support Technician is strictly on a principal-to-principal basis. The Company and the Support Technician are independent legal entities, and nothing contained within these T&Cs
(Terms and Conditions) shall be construed or deemed to create a partnership, joint venture, association of persons, agency(whetherdisclosedorundisclosed),franchise, salesrepresentative,oranemploymentrelationshipbetween the Company and the Support Technician. It is expressly clarified that the Support Technician possesses no right or authority to conclude any contract for or on behalf of the Company or to bind the Company in any manner whatsoever.
SUPPORT TECHNICIAN INFORMATION
a) "Support Technician Information" shall mean and include any personal data or information collected from the Support Technician, including, but not limited to, Know Your Customer (KYC) documents associated with the Support Technician’s bank, mobile number, bank account details, Government-approved Skill Certificates, driving license, identity proof, self-clicked images (selfies), residence proof, location data, and any other information that Homroot may deem necessary.
b) Homroot may collect Support Technician Information upon onboarding and periodically thereafterto establishand verifythe identityofthe Support Technician. The SupportTechnician hereby expressly consents to the collection, storage, processing, access, and use of this Support Technician Information by Homroot for legitimate business purposes, including background checks, verification, marketing, service development, analytics, research, and anyother purpose Homroot deems fit, all in strict accordance with Homroot's Privacy Policy and applicable law.
c) Subject to applicable laws, Homroot is further authorized to disclose or provide any Support Technician Information to a third party, governmental agency, or judicial body in the event of any complaint, dispute, or conflict, including accidents involving a Support Technician and an end-consumer or other third party. The Support Technician is advised to read the PrivacyPolicy to fully understand how Homroot manages and handles the Information collected.
CONFIDENTIALITY OBLIGATIONS
1. Confidentiality and Data Ownership: The Support Technician shall maintain strict confidentiality over all data, including customer details, market information, all work products, related documents, and the contents of the Platform, and shall not sell or otherwise disclose such information to any third parties. Unless expresslyagreed otherwise, all customer data shall remainthe exclusive propertyof the Company (Homroot). The Support Technician shall not use or distribute this data by any means, except solely for the purpose of providing the Services and as explicitly permitted by the Company, and shall maintain its confidentiality at all times.
2. Definition of Confidential Information: Confidential Information comprises all non-public information related to Homroot or disclosed by Homroot or its affiliates to the Support Technician, including any information designated as confidential or that, based on its nature or the circumstances of its disclosure, should reasonably be treated as confidential. This includes, without limitation: (a) contents and information pertaining to the Services and Platform; (b) information related to the technology, software, customers, business plans, product plans, designs, promotional, marketing activities, finances, and other business affairs of Homroot or its affiliates/business partners; (c) third-party information, particularly that of customers, which Homroot is obligated to keep confidential; (d) the nature, content, and existence of any discussions or negotiations between the Support Technician and Homroot or its affiliates; and (e) any other information that should reasonably be kept confidential.
PROPRIETARY RIGHTS AND LICENSES
1. Ownership of the Platform and Content Homroot (the "Company") is the sole and exclusive owner and lawful licensee of all rights to the Platform, the mobile application, and all other associated digital media and their contents. Content isdefined to mean the design, layout, text, images, graphics, sounds,video, and anyotherdigital media content embodying trade secrets and Intellectual Property Rights (IPR) protected under worldwide copyright and other applicable laws. All titles, ownership, and Intellectual Property Rights in the Platform and its Content (excludinganythird-partylinks) shall vest exclusivelywiththe Company, itsaffiliates, agents, authorized representatives, or licensors, as applicable.
The term “Intellectual Property Rights” means all intellectual property rights or similar proprietary rights, including: (i) patent rights and utility models; (ii) copyrights and database rights, including moral rights; (iii) trademarks, trade names, domain names, and trade dress and the associated goodwill; (iv) trade secrets; and (v) industrial design rights; and for each of the foregoing includes any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.
2. Reserved Rights and Intended Use: - All rights not explicitly claimed or granted under these T&Cs (Terms and Conditions) or by the Company are hereby reserved. The information contained within the Platform is intended solely to provide general information for the personal use of the reader, who accepts full responsibility for its utilization.
3. Trademarks and Prohibitions: - All related icons, logos, and word marks are registered trademarks or service marks of the Company in various jurisdictions and are protected under applicable intellectual property laws. The unauthorized copying, modification, use, or publication of these marks is strictly and expressly prohibited.
4.Limited License Grant to SupportTechnician:- Subject to the Support Technician's continuous compliance with these T&Cs, the Company grants the Support Technician a limited, non-exclusive, non-transferable license to download and install one copy of the Homroot mobile application on a single mobile device that they own or control, and to run such copy solely for their own personal use and for the specific purpose of providing the Services.
5. Support Technician Data and Homroot License:- As between Homroot and the Support Technician, all right, title, and interest in: (i) the Information (as defined previously); (ii) other information input into the Platform by the Support Technician or their authorized users (“Other Information”); and (iii) all Intellectual Property Rights in each of the foregoing, are retained solely by the Support Technician. Information and Other Information are collectively referred to as “Your Information”.
The Support Technician grants Homroot an unlimited, non-exclusive, royalty-free, worldwide license to use Your Information and perform all necessary acts with respect to Your Information, as required for Homroot to effectively operate, maintain, and improve the Platform or provide the Services to customers. Furthermore, the Support Technician grants Homroot a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, and distribute the Other Information as a component of the Aggregated Statistics (defined below). The Support Technician is solely and exclusively responsible for the accuracy, quality, veracity, integrity, legality, reliability, and appropriateness of Your Information. Homroot agrees to access and use Your Information solely for the Support Technician’s and/or customer’s benefit and as specifically stipulated in these T&Cs or the Privacy Policy.
6. Aggregated Statistics:- Notwithstanding any other provision in these T&Cs, Homroot is authorized to monitor the Support Technician’s use of the Platform and use data and information related to such use and Your Information in an aggregate and anonymous manner, including compiling statistical and performance information related to the provision and operation of the Platform and the Services (“Aggregated Statistics”). As between Homroot and the Support Technician, all right, title, and interest in the Aggregated Statistics and all Intellectual Property Rights therein shall vest solely and exclusively with Homroot. The Support Technician acknowledges that Homroot will compile Aggregated Statistics based on Your Information and information input by other customers/Support Technicians. The Support Technician agrees that Homroot may: (i) make such Aggregated Statistics publicly available; and (ii) use such information to the extent and in the manner required by applicable lawand for purposes of data gathering, analysis, service enhancement, and marketing, provided that such data and information does not identify the Support Technician.
7. Support Technician Prohibited Actions: - The Support Technician is strictly prohibited from engaging in the following activities:
a. Commercial Exploitation: Licensing, sublicensing, selling, reselling, transferring, assigning, distributing, or otherwise commercially exploiting or making the Platform available to any third party in any way. b. Modification: Modifying or creating derivative works based upon the Platform. c. Linking/Framing: Creating internet “links” to or “framing” or “mirroring” any application on any other server, wireless, or internet-based device. d. Reverse Engineering and Automated Access: Reverse engineering or accessing the Platform in order to:
1. Design or build a competitive product or service;
2. Design or build a product using similar ideas, features, functions, or graphics of the Platform;
3. Copy any ideas, features, functions, or graphics of the Platform; or
4. Launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses, or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Platform.
INDEMNITY
1. Indemnification Obligation: The Support Technician hereby agrees to indemnify, defend, and hold harmless the Company(Homroot), its affiliates, licensees, and their respective officers, directors, agents, and employees, from and against any and all claim, liability, obligation, loss, damage, deficiency, assessment, judgment, cost, or expense (including, without limitation, costs and expenses incurred in preparing and defending against or prosecuting any litigation, claim, action, suit, proceeding, or demand) of any kind or character. This obligation applies to any loss arising out of, incidental to, relating to, or attributable to any inaccuracy, breach, or failure by the Support Technician to perform its obligations under these T&Cs (Terms and Conditions) or the applicable laws in relation to the performance of the Services.
2. Defense and Settlement: Homroot reserves the right, at the Support Technician's expense, to assume the exclusive defense and control of any matter for which the Support Technician is required to indemnify Homroot, including the exclusive right to settle. The Support Technician agrees to fully cooperate with Homroot in such defense and settlement. Homroot shall use commercially reasonable efforts to notify the Support Technician of any third-party claim, action, or proceeding subject to this indemnification clause upon becoming aware of it. The Support Technician may, at their own expense, engage separate counsel to advise them regarding a claim and participate in the defense, subject at all times to Homroot's overriding right to control the defense and settlement.
DISCLAIMERS AND LIMITATION OF WARRANTIES
1. Platform Provided "AS IS": THE COMPANY (HOMROOT) MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE WHATSOEVER AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, OR COMPLETENESS OF THE SERVICES PROVIDED BY HOMROOT AND/OR THE PLATFORM. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES AND/OR THE PLATFORM WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (B) THE PLATFORM/SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY SERVICES
OR INFORMATION OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (E) ERRORS OR DEFECTS IN THE SERVICES PROVIDED BY HOMROOT AND/OR THE PLATFORM WILL BE CORRECTED; OR (F) THE PLATFORM OR THE SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PLATFORM IS PROVIDED TO YOU STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS.
2. Exclusion of Implied Warranties: ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded and disclaimed to the highest and maximum extent permissible by law. The Company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability, or availability of the Platform. You expressly acknowledge and agree that the entire risk arising out of your use of the Platform remains solely and absolutely with you, and you shall have no recourse whatsoever to the Company.
3. Internet and External Factors: The Platform and the Services may be subject to inherent limitations, delays, and other problems intrinsic to the use of the internet and electronic communications, including, but not limited to, the device used by you being faulty, not connected, out of range, switched off, or not functioning. The Company shall not be responsible for any delays, service failures or interruptions, errors, damages, or losses resulting from such problems. Access to the Platform or the Services may be unavailable, delayed, limited, or slowed, from time to time, due to the inherent nature of the internet and, among other factors, also due to: a. Failures of servers, networks, hardware (including your own device), telecommunication lines and connections, and other electronic and mechanical equipment; b. Software failure, including bugs, errors, viruses, configuration problems, incompatibility of systems, unreadable codes,or irregularities within data content; c. Overload ofsystemcapacities; d. Damage caused bysevere weather, earthquakes, wars, insurrection, riots, civil commotion, Act of God, accident, fire, explosion, or natural disasters; e. Interruption (whether partial or total) of power supplies or other utility service, or labor strikes/stoppages; f. Governmental or regulatory restrictions, exchange rulings, court or tribunal orders, or other human intervention; or g. Any other cause (whether similar or dissimilar to the above) that is beyond the control of Homroot.
LIMITATION OF LIABILITY
1. Exclusion of Liability for Platform and Services: The Company (Homroot) shall not be liable to the Support Technician for any condition, suitability, quality, merchantability, or fitness for any purpose in respect of the Platform or the Services provided through the Platform. Furthermore, the Company shall not be liable for any civil, criminal, tortious, or any other liability that may accrue as a consequence of the Support Technician's use of or access to the Platform.
2. Exclusion of Liability for Support Technician Breach: To the maximum extent permissible under applicable laws, the Company is not liable for any civil, criminal, tortious, or any other liability that may accrue as a consequence of the Support Technician’s breach of: (a) the applicable laws in respect of the use of the Platform or the provision of the Services; (b) the terms of any applicable licenses and permits issued by relevant authorities; (c) the terms of these T&Cs (Terms and Conditions); or (d) the duty of care the Support Technician owes to the users of the Platform.
3. No Liability for Support Technician Actions: The Company is not responsible for the behavior, actions, or inactions of the Support Technician. Any contract for the provision of Support Services or Master Services is exclusively between the customer and the Support Technician, and the Company is expressly not a party to such contract.
4. No Endorsement of Information/Advertisements: The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on, distributed through, or linked, downloaded, or accessed from any of the services on the Platform, or the quality of any products, information, or other materials displayed or obtained by the Support Technician as a result of any advertisement or any other information or offer in connection with the Services.
5. Exclusion of Indirect and Consequential Damages: IN NO EVENT WILL HOMROOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
6. Aggregate Liability Cap: IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HOMROOT’S AGGREGATE LIABILITYARISINGOUT OF OR IN CONNECTIONWITHTHESET&CS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF INR 999/- (RUPEES NINE HUNDRED NINETY-NINE ONLY).
TERMINATION OF AGREEMENT
Company's Right to Terminate: The Company (Homroot) is entitled to terminate these T&Cs (Terms and Conditions) at all times and with immediate effect, at its sole discretion, by disabling the Support Technician’s registration and access to the Platform. Termination may be exercised for any one or more of the following reasons:
a. Breach of T&Cs: Any violation or breach of any term or provision of these T&Cs.
b. Misuse of Platform: If the Support Technician, in the sole opinion of the Company, misuses the Platform.
c. Non-Compliance with Law: If the Support Technician is non-compliant with the requirements under applicable laws.
d. Information Failure: Failure to verify or authenticate any Support Technician Information.
e. Liability-Causing Action: Any action or omission by the Support Technician that may cause legal or contractual liability for Homroot, including but not limited to fraudulent conduct, customer complaints, continuous unsatisfactory reviews by customers, misconduct, negligence, and all other actions specifically prohibited under applicable laws.
f. Detrimental to Business Interest: Where, in the Company's opinion, the continuance of the Support Technician's Services is detrimental to the business interest of Homroot due to the Support Technician's acts, including, but not limited to, the following:
1. Misconduct and Misbehavior: Misbehavior or rude behavior toward the staff of Homroot, customers, or any other persons associated with Homroot.
2. Criminal Acts: Anyacts involvinga criminal offense punishable under law, includingphysical assault or threatening any staff member of Homroot, associated person, or customer.
3. Concealment of Information: Concealment of any material fact or information while entering into a contract with Homroot.
4. Poor Performance/Non-Adherence: Poor or irregular work performance, failure to attend meetings, and failure to abide by the rules/terms of the T&Cs or other applicable policies/SOPs notified by Homroot.
5. Substance Use (Zero Tolerance): Being under the influence of alcohol or drugs or other illegal substances while providing the Support Services, or engaging in unruly/drunken behavior. Homroot maintains a zero-tolerance policy in respect of substance use by any Support Technician.
6. Fraud/Misappropriation: Commission of fraud, misappropriation, or embezzlement for undue monetary gain, or any act against the interest of Homroot.
7. Negligence: Negligence in performing duties, causing damage to movable or immovable assets of Homroot, its employees, customers, or any other persons.
8. Reputation Damage (Digital Media): Indulging in the dissemination of content through digital media, social networking sites, or any other form, which could be detrimental to Homroot’s brand, image, or reputation.
9. Disruptive Activity: Indulging in acts such as creating a ruckus, organizing a strike, or any activity against Homroot that could be detrimental to Homroot’s brand, image, or reputation.
10. Confidentiality Breach: Unauthorized disclosure of Confidential Information of Homroot to any external agency, person, or organization.
11. Misuse ofAssets: Misuse ofassets or welcome kitsprovided byHomroot, whichcould be detrimental to the interest of Homroot’s brand, image, or reputation.
12. Absconding with Assets: Absconding for more than five (5) hours with any asset, customer's money, or any other valuable item belonging to Homroot, its employees, customers, or other staff member(s).
13. Violation of Quality Standards: Failure to abide by any of the rules and guidelines given by Homroot as part of Service quality standards and principles.
14. Unbecoming Act: Doing any act deemed unbecoming of a Support Technician.
15. Negative Background Check: In the event the background check, whether wholly or partially, is found to be negative at any point during the term of these T&Cs.
The Company (Homroot) may terminate these T&Cs (Terms and Conditions) immediately on the grounds specified in the preceding clauses and is not obliged to give advance notice of such termination.
1. Termination by Notice: Notwithstanding the Company's right to immediate termination, either Homroot or the Support Technician may terminate these T&Cs by providing seven (7) days' written notice to the other party.
2. Legal Recourse: In addition to its right to terminate these T&Cs, Homroot, in its sole discretion, reserves the right to legallyprosecute the Support Technicianimmediatelyif there isreasonto believe the Support Technician has indulged in any fraudulent activity, contravened the T&Cs of the Platform, or violated any applicable laws. Homroot shall not be responsible for any consequences arising therefrom to the Support Technician.
3. Effect of Termination: Upon the effective date of termination of these T&Cs, the following provisions shall apply: a. The Support Technician shall immediately cease all access to the Platform and refrain from offering the Services. b. Homroot shall settle all outstanding accrued dues owed to the Support Technician, subject to the deduction or set-off of any amount owed by the Support Technician to Homroot. c. The Support Technician shall immediately return all property and materials, including Confidential Information, belonging to Homroot. d. The Support Technician shall permanently cease holding themselves out as a service provider integrated with or connected with Homroot in any manner whatsoever.
GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
1. Governing Law and Jurisdiction: These T&Cs (Terms and Conditions) shall be governed by and interpreted in all respects in accordance with the laws of the Republic of India. Subject to the arbitration provisions set forth below, the parties hereby submit to the exclusive jurisdiction of the courts of Surat, India.
2. Dispute Resolution (Arbitration): All disputes arising out of or in relation to these T&Cs shall first be settled amicably by the parties. In the event that no amicable settlement is reached within a period of fifteen (15) days from the date of first initiation of the dispute by written notice, the parties shall resolve the dispute by means of binding arbitration pursuant to the Arbitration and Conciliation Act, 1996.
3. Arbitration Procedure: The arbitration proceedings shall be conducted by an arbitral tribunal comprising one (1) arbitrator mutually appointed by the Support Technician and the Company (Homroot). The proceedings shall be conducted exclusively in the English language, and the seat of arbitration shall be Surat, India. The award of the arbitral tribunal shall be final and binding upon both parties.
ASSIGNMENT
The Support Technician is strictly prohibited from assigning or otherwise transferring its rights or obligations under these T&Cs (Terms and Conditions) without the express prior written approval of the Company (Homroot). Conversely, the Company retains the right to assign any of its rights and obligations arising under these T&Cs to its affiliates or to third parties without requiring the prior consent or notice to the Support Technician.
AMENDMENT
These T&Cs (Terms and Conditions) may be amended from time to time and as and when required, at the sole discretion of the Company (Homroot). If Homroot makes any changes to these T&Cs that it deems to be material, Homroot will make a reasonable effort to inform you of such changes; however, it remains your primary responsibility to proactively review the T&Cs posted to the Platform from time to time to ascertain if any changes have been implemented. The updated version of these T&Cs will immediately supersede the current version and will become effective upon being posted on the Platform. Your continued use of the Platform following the notification of or update of the modified T&Cs will be definitively construed as your complete acceptance of the said modified T&Cs.
SEVERABILITY
If any provision, or any part of a provision, of these T&Cs is held to be invalid, unenforceable, or prohibited by the applicable laws of the Republic of India, such provision or part thereof shall be severed from these T&Cs and considered divisible. Such provision or part thereof shall be deemed inoperative and shall not form part of the consideration moving between you and the Company. The remainder of these T&Cs shall, however, remain fully valid and binding and of like effect as though such severed provision was not included herein.
INSURANCE
The Company (Homroot), at its sole discretion, may elect to procure insurance for the Support Technician against any accident suffered during the provision of Services using the Platform. Notwithstanding the provision of any such insurance, the Company expressly reserves the right to recover any amount paid by the Company under the terms of this insurance from the Support Technician.
NOTICES
1. Notice to Support Technician: The Company (Homroot) may provide official notice to the Support Technicianbyanyofthe following methods: (a) a general notice posted onthe Platform; (b) byelectronic mail (email) to the email address on record in the Company’s account information for the Support Technician; or (c) by written communication sent via regular mail to the Support Technician’s address on record in the Company’s account information.
2. Notice to Company: Any notice required to be sent by the Support Technician to the Company must be transmitted exclusively via electronic mail to the following email address: contact@homroot.com.
CUSTOMER CARE AND GRIEVANCE REDRESSAL
All opinions, issues, or suggestions concerning the Platform can be communicated to or resolved by reaching out to the Customer Care email address contact@homroot.com, any formal complaint, dispute, or grievance related to the Services or the Platform must be addressed to Homroot through the designated Grievance Officer detailed below. Such complaints, disputes, or grievances shall be handled in accordance with all applicable laws.
Grievance Officer Details:
- • Name: Sanket Patel
- • Email: contact@homroot.com
- • Address: Homroot, Tower-A, 1st Floor, Star World, Pal, Surat, Gujarat-394510.
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